Refund Policy

Every plan includes 24 hours to change your mind. Here is exactly how the refund works.

The 24-hour window

Every new subscription includes a 24-hour money-back window starting at activation. Request a refund any time inside that window and the full amount is returned.

No explanation is required and we do not ask you to justify the request.

How to request one

Write to refunds@lexon-stream.us from the email address on the account, or use the refund button in your account area.

Include the email on the account. You do not need to describe the problem.

Refunds go back to the original payment method. Card refunds take 3 to 5 working days to appear; PayPal usually 24 to 48 hours.

What happens to your access

A refund ends the subscription immediately. The login stops working rather than continuing at no charge.

If we have already prepared a custom playlist for you, access ends as soon as the refund is processed.

After 24 hours

We cannot offer a money-back guarantee outside the window.

Technical faults are still fixed at any point during your subscription. Contact support and we will resolve it or extend the subscription to compensate.

Disputes

Write to refunds@lexon-stream.us first. Most queries are resolved within one working day.

If you are in the EU or UK, you also have the right to refer a dispute to your national consumer body.

Last updated: 12 September 2026

Plain language

What this means for you

We keep this page deliberately short, because a policy nobody reads protects nobody. The summary below is the same content as the clauses above, written for a person rather than a lawyer. Where the two ever disagree, the clauses above are the binding version and this section is the explanation of them.

Nothing here is hidden in a schedule further down the page. What we collect, why we collect it and how long we hold it are all in the first section, and the same applies to every other topic on this page. If something is not written down here, we do not do it.

The practical version is that you can cancel from your account area, ask for your data back or have it deleted, and reach a human on any of the addresses listed on the contact page. None of those requests require you to close your account first or explain why you are asking.

If you have read this and still think something is unclear, write to us before you subscribe rather than after. Resolving an ambiguity on day one is much easier than resolving it once a subscription is already running.