Privacy Policy

This policy explains what LexonStream collects, why, and the choices you have.

What we collect

Account details: your email address and the password you choose. We cannot read your password because it is stored hashed.

Payment details: handled entirely by our payment processor. Card numbers never touch our servers, so they are not something we hold or can leak.

Technical data: IP address, device type and browser, retained for seven days for troubleshooting and abuse prevention.

Service records: which plan you are on and when you subscribed, kept for as long as your account exists plus six years for accounting obligations.

Why we collect it

To run the subscription: your login and plan determine what your device can play.

To take payment and issue invoices, which is a legal requirement.

To answer support requests, which usually means reading the service record above.

To detect fraud, primarily playlist sharing, which is why we log connections.

What we do not do

We do not sell or share your data with advertisers. There is no advertising network on our properties.

We do not read what you watch beyond what is needed to deliver the stream to you.

We do not send marketing email unless you opt in, and every message has a one-click unsubscribe.

Cookies

A session cookie keeps you signed in. A preference cookie remembers your device and language choices. We use no advertising or cross-site tracking cookies.

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete your account entirely. Write to contact@lexon-stream.us and we will action it within 30 days.

Because accounting records must be retained, deleting an account removes your login details immediately but keeps invoices for the statutory period.

Changes and contact

If this policy changes materially we will email account holders before the change takes effect.

Questions go to contact@lexon-stream.us or by post to the address on the payment page.

Last updated: 12 September 2026

Plain language

What this means for you

We keep this page deliberately short, because a policy nobody reads protects nobody. The summary below is the same content as the clauses above, written for a person rather than a lawyer. Where the two ever disagree, the clauses above are the binding version and this section is the explanation of them.

Nothing here is hidden in a schedule further down the page. What we collect, why we collect it and how long we hold it are all in the first section, and the same applies to every other topic on this page. If something is not written down here, we do not do it.

The practical version is that you can cancel from your account area, ask for your data back or have it deleted, and reach a human on any of the addresses listed on the contact page. None of those requests require you to close your account first or explain why you are asking.

If you have read this and still think something is unclear, write to us before you subscribe rather than after. Resolving an ambiguity on day one is much easier than resolving it once a subscription is already running.